Help Center

General FAQ

OEM Service

Original Equipment Manufacturer

Please tell us the OEM product information :

1. Which product and whether on or out the website.
2. Quantities.( MOQ of most products is 500, MOQ of clothes is 100)  and specification.
3. Logo required labeling and printing.
4. Delivery country.

Please contact us at oem@alexnld.com We are looking forward to hearing from you !

What If I Am Making A Large / Bulk Order?

We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.

For large volume order quotation,our VIP Customer Manager wish to serve you:

Email:
sales@alexnld.com (Sales Department)

Payment Methods Accepted

There are 2 ways you can pay for your Alexnld.com orders:

  • PayPal
  • Credit Card
Paying with PayPal:
With PayPal, you can send payment quickly and securely online.
Through PayPal, you can pay with credit card, debit card, or bank account balance.
Once your order is submitted, you will be redirected to PayPal’s site where you could make the payment.
Advantages with using PayPal:
Payment is traceable. You can trace the status of your payment using your PayPal account.
Payment does not require you to use your credit card online (you can transfer directly from your bank account). Alexnld.com doesn’t see your credit card number (it is safely encrypted through PayPal’s server), which limits the risk of unauthorized use.
The location the seller is shipping to (also call the destination country or region).
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Paying with Credit Card:
You can pay with your credit card (MasterCard, Visa, American Express) via paypal gateway without registering there.

 

I Have Problems in Using the Product I Ordered

Firstly, please check the English manual that comes with the product, or you can check for online manuals or Blogs for advice. If you still can’t figure out the problem, please submit a ticket to our customer service representative at: Contact Us. They will offer you professional tech support and help you assess if your product is defected.

How to return faulty goods?

Before returning goods, please contact us first to discuss the issues you are having. mostly times we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.

Please email our Customer Service Department at: service@alexnld.com, we will offer you a return code (e.g. RETURN12345) and our return address, along with additional important instructions.

Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and TNT. Normally it will take 2 weeks to return goods to us by Post Office.

If you did not buy your product directly from Alexnld.com website directly, you will need to contact the sales preventives who sold it to you.

How To Cancel An Wrongly Placed Order?

1. – CANCELLATION BEFORE PAYMENT

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of ‘test’ orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

We ignore all orders until a matching payment is received. So if you haven’t paid, don’t worry, we’re not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week old please note you may not be able to “reactivate” it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.

2. – WITHDRAWING AN ORDER AFTER PAYMENT

If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.

If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

If the goods have already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees – please contact us.

If the order is in an early processing stage you may be able to change your mind and cancel the total order.You can ask for an refund or keep your payment as a credit.

Can I Trust Alexnld.com?

If you have any doubts about importing from China, you’re right to be cautious. Here’s some key information about Alexnld.com to give you more confidence in starting out with your new China Wholesale supplier:

Alexnld.com is a wholesaler , based in Israel and ship from the city of GuangZhou in Mainland China. Goods are shipped to worldwide by air freight and couriers such as DHL and UPS.

What makes Alexnld.com different from other Chinese suppliers?

-Unlike most Chinese export companies, there is no minimum order restriction. You can buy products in any order quantity – even 1 piece samples – from a wide selection of the latest released products. So you can test products and find out about the details of importing from Alexnld.com before you’re committed to any large orders;

-You can pay by credit card through Paypal, which offers total buyer protection and avoids having to share any of your financial information;

-Dropshippers can send single items directly from Alexnld.com to their customers.

-All the products you buy from Alexnld.com are covered by our warranty (Different products have different warranties), and are carefully inspected for quality before packing – which is one additional level of QA over and above what is done in the factory;

-You’re supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing;

-Your goods are packed carefully, and the packages are correctly labelled and accompanied by all the paperwork that’s needed for smooth clearance through your country’s Customs.

Why you can trust Alexnld.com?

-When you pay for orders on Alexnld.com you do not need to share any of your confidential financial details with Alexnld.com and you’re protected by Paypal’s money back guarantees;

-Alexnld.com is an officially registered in Israel;

-The Alexnld.com website is certified “Hacker Safe” and is also verified.

Contacting Alexnld.com

- Contact Us to view FAQs and submit help tickets (we aim to answer all tickets within 1 working days)

– you can also email sales@alexnld.com directly

Can An Order Be Made Without Using The Website?

We prefer our customers to order through our website. You can place orders directly for the products you like.

However, if you want to order in other ways, or have questions about ordering, please contact our customer service representatives by live chat or email us at: service@alexnld.com