Help Center

How To Pay

Why Was My Order Cancelled?

“Why was my order cancelled? Why did you refund my payment?

If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your  payment or the products you ordered were out of stock. Generally,our customer service staff will contact you by phone or email to discuss with you, but if we can not get in touch with you in 5 days after we receive your payment,we will have to refund for you. As we think, It is our responsibility to ship out your order in time.

Possible reasons for refunding money are:
– Paypal account name and address does not match your order’s shipping address, and there was no response when we contacted you.
– The the products you ordered were out of stock (Generally we have enough stock but rarely we may suffer an temporarily lack of certain product ),and there was no response when we contacted you.

Payment Methods

There are different ways you can pay for your AlexNLD.com orders:
– With Paypal account
– With Credit Card (thru paypal gateway)

Paying with PayPal or Credit Card:

Through PayPal, you can pay with credit card, debit card, or connected bank account. Once your order is submitted, you will be redirected to PayPal’s page where you can make the payment.

1) Login to your PayPal account or use Credit Card Express.
2) Enter your Card Details, and your order will be shipped to your PayPal address, then click Submit.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
NOTE: Ensure you have selected or entered the correct delivery address.

Do I Have To Pay VAT / Sales Tax?

Do I have to pay VAT or any other form of sales tax on products bought through AlexNLD.com?

We do not add any additional charges or taxes in China.

Possible additional costs to you may include:
– Any import duties that are levied at customs.

Please note that if you are re-selling (or drop-shipping) goods from Alex NLD,Please ensure you are abiding by the tax (and other) regulations for selling goods in your home country and the destination country.

Please note that if you are drop-shipping to end customers, Please let them know about any taxes they may have to pay when receiving goods from the courier.

Cash On Delivery?

No, sorry, Please pay for your order in full, in advance, by Paypal or Credit Card.

 

Can I Pay For My Order By Credit Card?

Yes, you can checkout directly with credit card via paypal gateway.

We accept payment for orders by Paypal and Credit Cards.

Paypal offers a secure method to send money from your credit card without telling online shops your credit card numbers.