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Paypal FAQ

PayPal Buyer Protection

PayPal Buyer Protection: We Proud to provide Paypal Third Party

If you don’t receive your item, or the item is significantly different from its description in the seller’s listing, PayPal Buyer Protection covers eligible transactions for up to the full purchase price plus original shipping charges. (Some purchases aren’t eligible for this program, including vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate.)

An item is covered by PayPal Buyer Protection if:
*You purchase the item on Alex NLD.
*You use PayPal to pay for the item.
*You correspond with the seller using the email address associated with the seller’s listing (make sure by using the Pay Now button when the eBay listing ends).
*The seller’s listing is for a physical item—services and intangible items aren’t covered.
*You file only one claim per PayPal payment.
*You open the case no later than 45 calendar days from the date of your PayPal payment and – if you need to – escalate it to a claim no more than 20 calendar days after you open your case.
*You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.

My Country Isn’t Available In Paypal!

Normally you can register free for an account at www.paypal.com – but please note paying by Paypal is only possible in the countries listed on the following web page:

PayPal Localized Sites

If you have a Paypal account, but you are having problems with sending money or logging into Paypal, you need to speak to Paypal customer service and not us.

 

I Want To Contact PayPal Customer Service But Can’t Find A Phone

Finding this information on the PayPal website is quite tricky and some users have suggested this may be because they prefer receiving requests by email and want to reduce the number of calls. You can contact PayPal customer service at the toll-free contact numbers below:

Toll Free for Business/Premier, USA & Canada: 1-888-221-1161 / 1-888-204-4481

Personal Accounts: 1-402-935-2050
PayPal UK: 0870 7307 191

They are open between the following hours:
-4:00 AM PDT to 10:00 PM PDT Monday through Friday
-6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday

How Does Paypal Work, Generally Speaking?

Using Paypal you have several choices:

– send money from existing credit on your Paypal account (if any);
– send money from a credit card: the amount is drawn from your credit card and sent directly to the recipient’s Paypal account;
– send money from a debit card/ bank account: the amount is sent directly to the recipient’s Paypal account.

Please note that Paypal will probably charge you certain commissions when “uploading” money, so please check on their site for real information about their services, and don’t take our word for it!!

Please be extra vigilant about possible fraud sites purporting to be the real Paypal site in order to harvest your information. Don’t click on links to “paypal verification” emails as they are always ‘fishing’.