Checking Your Order
I can’t login to my account
Please follow these instructions:
-Check your login details. Your login username is your email address used for registration.
-It might be a problem caused by Alexnld.com system maintenance – Please wait 30 mins and try again.
-Ensure that cookies from Alexnld.com are accepted in your browser (Internet Explorer or others).
-If nothing works please submit a ticket,our customer service will help you solve it out.
Tips:
If you’re not sure if the problem is with us or you, please test logging in with a different computer to try logging in, or try different browsers.
If you made a mistake when you registered, and you can’t access your account. and you’ve never made any orders. it might be quickest to just use the registration to sign up again for a new account.
If you have forgotten your password, please click here to get a new password.
How To Check My Order?
It is easy, after you placed an order,please log in your account using your email address.
In your Alexnld.com account menu, you can see all the orders you made including full information: shipping address, shipping method, payment information, also items ordered. You can also print an invoice by yourself.
When the status of your order is updated, It will also show in your account. The tracking number (if did choose Airmail Registered shipping method) will be submitted to your account after we ship out your package. You should also receive a email from Alexnld.com. including tracking number and links.
You can also do some account setting or manage your address book from account menu.
For not registered customers, you can check your order status without logging directly here:
https://alexnld.com/track-your-order/