Before we can ship your order, we prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. It usually takes 1-3 business days to ship out .
Shipping Methods
You can choose the preferred shipping method on the cart page during the checkout process. We offers 3 international shipping methods:
1. Airmail – Free untracked economy shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
2. Airmail Registered – Tracked shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
3. Expedited Shipping – Express shipping with courier delivery (DHL, UPS, FedEx, TNT)
Delivery Time
Airmail and Airmail Registered
Area
Estimated Delivery Time
United States, Canada
7-25 business days
Australia, New Zealand, Singapore, United Arab Emirates
10-25 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
10-25 business days
Italy, Brazil, Russia, South Africa
10-45 business days
Other countries
10-35 business days
Expedited Shipping
3-10 business days to Worldwide
Note: If you choose an expedited shipping, please remember to leave a valid contact number, this is required for expedited shipping’s courier delivery.
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 15 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email our customer service at sales@alexnld.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Alex NLD
Attn: Returns
RMA #
HaGiborim St 8
Tiberias, 14388
Israel
Please note, you will be responsible for the return shipping charges. We strongly recommend that you use a trackable method to mail your return.
All customers should contact us and obtain Return Merchandise Authorization (RMA) number before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund to the credit / debit card or PayPal account which was used to place the original order.
Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
Exceptions
If an item is found damaged or defective on receipt, we kindly ask you to contact us within 15 days from the delivery date to arrange a refund or exchange without physical return of the item.
Please provide us with following:
1. Photos of the front and back sides of the packaging box; 2. A photo, video or screenshot of the defective item or the defective part of the parcel.
Our customer service team will communicate with you to arrange a refund or reshipment without physical return of the item.
Warranty & Repair service
If any of the items you have purchased from us is found defective within 1 year from receipt, you are entitled to a repair under warranty. Please kindly provide us with evidence photos or videos of the defective item. After providing such information to our Customer Service team and the problem is acknowledged, you can send the items back to us for a repair.
Note: Please be aware, we do not cover the cost of the returns fees in warranty & repair service.
Order Cancellation
If you want to cancel an order within 24 hours from confirmation of the payment, you will be entitled to a full refund. It is still possible to cancel an order after 24 hours, provided that it has not yet been shipped. If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, you required to return the item on it’s arrival.
Questions
If you have any questions concerning our return policy, please contact us at:
13: A powerful STM32h743 with a clock frequency of 480MHz is applied.
14: 3.5-inch IPS display with touch,
15: There is a built-in UHF.
16: Controls 2 encoders with buttons and touch screen.
17: The power supply is powered by the external TYPE-C interface, which can be charged by the TYPE-C interface.
18: The current consumption in headphone mode is 300mA.
19: Built-in receiver module to improve HF reception on the antenna, developed an add-on board with source follower, the add-on board will be built into the standard receiver design.
20: Link to computer via USB, can transmit CAT, IQ and audio
21: 160kHz span, with scalability.
22: Sensitivity, up to 250MHz, 0.3μV=10dB at s/w.
23: Due to the characteristics of the MSI001 chip used, the dynamic blocking range is about 85dB.
24: SMA female antenna socket.
Simple operation instructions:
1. HARD (setting): EN1, EN2: The direction of addition and subtraction of the two encoders is reversed. V bat/power display: S standard, L low voltage. SW ante/shortwave antenna selection: 50ohm 50ohm/Hi-z high impedance. ATT attenuator: the same as the transceiver. LNA/MIX, MIX GR: Do not open the functions that the current machine (including the original version) does not have, otherwise the gain and sensitivity will be greatly reduced! RF GAIN/RF gain: The same as the transceiver, when it is set at about 20, the sensitivity is the best. PREAMP/Pre-amplifier: Same as transceiver. F correct/frequency correction: Use as needed. Sm correct/S table correction: Use as needed.
Time setting: Press and hold HARD to enter the time setting, then press the volume encoder to increase or decrease the number, and press inward to switch. When done, press and hold the encoder and release it when a ‘beep’ sound is heard.
2. AUDIO (audio): NB/spark noise Thes/start control value and Config/setting value; these two items, I have always set it to 2, you can try it yourself. NB/Switch: Dis on/Ena off. AGC/Auto Gain Control. AGC LIN/AGC peak: experimental adjustment. MANUAL/MANUAL CONTROL: Experimental adjustment. AGC MODE/AGC Mode: Relevant, Fast, Normal, Slow, Very Slow. EQ (Equalizer) EQ TYPE/Equalizer switch and selection: click first, then use the volume encoder to open and select; there are light music, live, club, rock, bass,… language. WFM Stereo/FM Stereo: Headphones only. NR/DSP Noise Reduction Thes/Setting Value: Set according to the sense of hearing. SQL Thes/settings. SQL switch.
MODE (mode) is the same as the transceiver, and its Decoder is a CW decoding switch. After opening, under the frequency, there is a small white bar. After opening, ‘Min SNR/Minimum Level’ appears: adjust as needed to make decoding more accurate.
BAND (Band) Band key, you can switch the band, but also memory selection. The memory is divided into 5 pages, 10 per page; it can be arbitrarily stored in a certain memory. for invocation. When storing, first adjust the frequency, mode, step, AGC, RF Gain, FLT parameters, PRE and other data, then select the storage page and location, long press the memory box with your finger, and release it after hearing the ‘beep’ sound. .
Select frequency step: Press the frequency knob to switch to step mode, and then use the frequency knob to adjust as needed. The minimum step is 10Hz and the maximum is 30KHz.
Specification:
Frequency: 50kHz-250MHZ; 400MHz-2GHz
Weight: 457g
Package size: 18 x 11 x 5cm
Built-in battery: 2500mAh
Material: aluminum alloy
Package included:
1 x SDR receiver (built-in cavity dual-diaphragm speaker)
1 x Type-c charging cable
1 x Antenna
1 x Screen Wipe
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