Before we can ship your order, we prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. It usually takes 1-3 business days to ship out .
You can choose the preferred shipping method on the cart page during the checkout process. We offers 3 international shipping methods:
1. Airmail – Free untracked economy shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
2. Airmail Registered – Tracked shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
3. Expedited Shipping – Express shipping with courier delivery (DHL, UPS, FedEx, TNT)
Airmail and Airmail Registered
Estimated Delivery Time
United States, Canada
7-25 business days
Australia, New Zealand, Singapore, United Arab Emirates
10-25 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
10-25 business days
Italy, Brazil, Russia, South Africa
10-45 business days
10-35 business days
3-10 business days to Worldwide
Note: If you choose an expedited shipping, please remember to leave a valid contact number, this is required for expedited shipping’s courier delivery.
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 15 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email our customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
HaGiborim St 8
Please note, you will be responsible for the return shipping charges. We strongly recommend that you use a trackable method to mail your return.
All customers should contact us and obtain Return Merchandise Authorization (RMA) number before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance.
After receiving your return and inspecting the condition of your item, we will process your refund to the credit / debit card or PayPal account which was used to place the original order.
Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
If an item is found damaged or defective on receipt, we kindly ask you to contact us within 15 days from the delivery date to arrange a refund or exchange without physical return of the item.
Please provide us with following:
1. Photos of the front and back sides of the packaging box; 2. A photo, video or screenshot of the defective item or the defective part of the parcel.
Our customer service team will communicate with you to arrange a refund or reshipment without physical return of the item.
Warranty & Repair service
If any of the items you have purchased from us is found defective within 1 year from receipt, you are entitled to a repair under warranty. Please kindly provide us with evidence photos or videos of the defective item. After providing such information to our Customer Service team and the problem is acknowledged, you can send the items back to us for a repair.
Note: Please be aware, we do not cover the cost of the returns fees in warranty & repair service.
If you want to cancel an order within 24 hours from confirmation of the payment, you will be entitled to a full refund. It is still possible to cancel an order after 24 hours, provided that it has not yet been shipped. If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, you required to return the item on it’s arrival.
If you have any questions concerning our return policy, please contact us at:
1.Exclusive Design: The BD310 has two kinds of working mode, handheld mode, and Bluetooth wireless mode. It combines with functions from regular portable OBD-II Scanners and wireless OBD-II Scanners, making it lighter, thinner, and more powerful than any of them.
2.Handheld Mode: With the handheld mode which supports 8 languages: Deutsch, Dutch, English, Spanish, French, Italiano, Portuguese, Suomi, it has the ability to read and erase trouble codes for check engine light (CEL), viewing live data stream (text/graphics format), freeze frame, EVAP system test, Vehicle Info and I/M Readiness.
3.bluetoothWireless Mode: When you transfer it to Bluetooth wireless mode, BD310 scanner will immediately turn your iOS, Android device into a professional-grade automotive scan tool, trip computer, car health monitor and real-time performance monitor by connecting our exclusive free App.
4.More Features: Provides advanced diagnostics, customization gauges color, Freeze Frame, SMOG readiness, engine RPM, coolant temperature, oil temperature, fuel consumption, intake air temperature, voltage, VSS and more.
5.Reads Clears Codes: Reads and clears codes on most 1996 and newer OBD-II compliant vehicles. Check diagnostic codes and make informed repair decisions. The BD310 connects to the ANCEL App via Bluetooth in seconds, providing you pleasant client experience easy enough for anyone to use. You can easily update the App on the Apple store and Google play when there’s a new version released.
1.The BD310 works for the check Engine system Only.
2.Press the left side button of the BD310 scanner and switch to bluetooth wireless mode instantly. (Please back to the main interface first)
3.Android users must do a bluetooth pairing with BD310 scanner first before connecting the App（please refers to the User’s manual).
4.BD310 automotive scanner can diagnose most 12v 16 PIN OBD2 Gasoline, hybrid vehicles, and some Diesel-powered vehicles but doesn’t support electric vehicles. For iOS users, please download the ANCEL app directly from the app store. For Android users, you can download the ANCEL APP on Google Play.
Why choose ANCEL BD310?
Did you meet these issues before?
1. Nearly caused a traffic accident cause looked down at the dashboard while driving
2.I have a Bluetooth OBD scanner. After I bought it, I found that some of the functions in it are available for payment
3. Inexplicably charging a high maintenance fee by a mechanic while troubled by the error code which cannot understand
4. Difficult to look for a cost-effective, multi-functional portable OBD Scanner.
ANCEL BD310 contains both OBD diagnostic and OBD Meter Gauge functions, allowing the user to switch between the handheld mode and wireless Bluetooth mode freely. With the Bluetooth mode, it will turn your iOS and Android device into a sophisticated diagnostic tool, trip computer, and real-time performance monitor.
The OBD2 scanner can solve all these problems above perfectly. Obtaining this two-in-one code reader BD310，means you can get one handheld scanner, one feature-rich bluetooth scan tool with a free app, one basic 12V car battery tester, and one HUD display guage simultaneously. That’s absolutely the worthy option for you or an upscale present for your friends.
What’s the difference between handheld mode and bluetooth wireless mode?
Wireless bluetooth Mode Functions:
2.All OBDII Modes
7.Battery voltage test
8.EVAP system test
Hand-held Mode Functions:
1. Reads codes
2. Erases codes
3. I/M readiness
4. Lives data stream (data flow graphing)
5. Freeze frame
6. EVAP system test
7. Vehicle information
Works on most 1996 US-Based, 2001 EU-Based and 2003 Asian-Based cars or newer.
Supports all OBDII protocols: J1850 PWM, J1850 VPW, ISO9141, KWP2000, and CAN.
Meanwhile, we have upgraded our products for the American market.
However, due to the complexity of the agreement of cars produced by car manufacturers, please e-mail us with the year, model, and make of the test vehicle if you need confirmation.
Provides FREE software update to fix the latest bugs and add newly DTC or parameters.
For bluetooth mode users, just delete the old version, then download the newest version on the App Store or Google Play.
For handheld mode users, please notice that:
Connect the device to the computer via USB cable and download the updated client software tool from the ANCEL official page. Then follow update instructions to go.
1. The update software only supports Windows 7/8/10, It CAN NOT be updated on MAC and Windows XP!
2. Please download the E-Update Guide and E-manual named “Installation Manual (PDF)” and ‘User Manual (PDF)’ in the “Product guides and documents” part.