Before we can ship your order, we prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. It usually takes 1-3 business days to ship out .
Shipping Methods
You can choose the preferred shipping method on the cart page during the checkout process. We offers 3 international shipping methods:
1. Airmail – Free untracked economy shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
2. Airmail Registered – Tracked shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
3. Expedited Shipping – Express shipping with courier delivery (DHL, UPS, FedEx, TNT)
Delivery Time
Airmail and Airmail Registered
Area
Estimated Delivery Time
United States, Canada
7-25 business days
Australia, New Zealand, Singapore, United Arab Emirates
10-25 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
10-25 business days
Italy, Brazil, Russia, South Africa
10-45 business days
Other countries
10-35 business days
Expedited Shipping
3-10 business days to Worldwide
Note: If you choose an expedited shipping, please remember to leave a valid contact number, this is required for expedited shipping’s courier delivery.
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 15 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email our customer service at sales@alexnld.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Alex NLD
Attn: Returns
RMA #
HaGiborim St 8
Tiberias, 14388
Israel
Please note, you will be responsible for the return shipping charges. We strongly recommend that you use a trackable method to mail your return.
All customers should contact us and obtain Return Merchandise Authorization (RMA) number before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund to the credit / debit card or PayPal account which was used to place the original order.
Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
Exceptions
If an item is found damaged or defective on receipt, we kindly ask you to contact us within 15 days from the delivery date to arrange a refund or exchange without physical return of the item.
Please provide us with following:
1. Photos of the front and back sides of the packaging box; 2. A photo, video or screenshot of the defective item or the defective part of the parcel.
Our customer service team will communicate with you to arrange a refund or reshipment without physical return of the item.
Warranty & Repair service
If any of the items you have purchased from us is found defective within 1 year from receipt, you are entitled to a repair under warranty. Please kindly provide us with evidence photos or videos of the defective item. After providing such information to our Customer Service team and the problem is acknowledged, you can send the items back to us for a repair.
Note: Please be aware, we do not cover the cost of the returns fees in warranty & repair service.
Order Cancellation
If you want to cancel an order within 24 hours from confirmation of the payment, you will be entitled to a full refund. It is still possible to cancel an order after 24 hours, provided that it has not yet been shipped. If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, you required to return the item on it’s arrival.
Questions
If you have any questions concerning our return policy, please contact us at:
Specifications: Power input: DC5V/1A Input interface: Micro-USB Rated power: 2.5W Charging time: 4 hours Grid voltage: 1.5KV Use time: 4-7 hours Battery capacity: 2000MAH Use environment: Indoor or outdoor places without rain
Tips: 1. Turn off other light sources in the room, close doors and windows, and use the mosquito killer in a dark and enclosed environment to improve the mosquito killer effect. Do not put the mosquito killer on the air outlet of the air conditioner or blow it against the fan, so as not to affect the mosquito killer effect ; 2. Human body temperature and smell can attract mosquitoes better, so the effect of killing mosquitoes in an unmanned environment is better. It is recommended to kill mosquitoes more than 2 hours before going to bed when used in horizontal mode; 3. Turning on the fan of the mosquito killer lamp can improve the mosquito killer effect, but at the same time the power consumption will increase and the battery life will be shortened; 4. Mosquitoes sucked in by the fan may not die in a short time. Turning off the fan or opening the bottom cover too early will allow the mosquitoes inside to escape. It is recommended that after the fan has been running for a long time, turn off the fan and power when it is taken outdoors. The captured mosquitoes are cleaned up. 5. The ‘popping’ sound and sparks made when the power grid strikes mosquitoes are normal.
Instructions for use: 1. Toggle the on/off button on the top of the product to turn on or off the power. After the power is turned on, the purple light will be on, and the high voltage output of the grid will enter the working state at the same time; 2. Press the button in the middle of the top to turn the fan on or off; 3. The handle on the top of the mosquito killer can be used to lift or hang the mosquito killer; 4. When the power is turned off, you can use the cleaning brush to clean the mosquitoes on the power grid, rotate the base of the mosquito killer to take out the bottom cover, and then use the cleaning brush to clean the mosquitoes inside; 5. Plug the USB cable into the USB port, use 5V/1A power to charge the mosquito killer, the red light will be on when charging, and the green light will be on when fully charged, you can use it while charging, or use a mobile power supply to charge the product; 6. Please turn off the power if do not use.
*Precautions: 1. After the power is turned on, the mosquito killer’s power grid has high-voltage electricity. Do not touch the high-voltage power grid with your hands or conductive objects to avoid electric shock; 2. Please put the mosquito killer in a place where children can’t touch it to avoid electric shock caused by children’s touch; 3. Please use it in a dry indoor environment, avoid dampness or rain; 4. Please unplug the USB cable after fully charged, so as not to affect the battery life due to long-term charging; 5. If the product fails, please don’t disassemble it for maintenance, so as to avoid electric shock, please find a professional for maintenance.
Package Includes: 1 x Mosquito Killer 1 x USB Cable 1 x Cleaning Brush 1 x Manual
Details Picture:
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