Before we can ship your order, we prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. It usually takes 1-3 business days to ship out .
Shipping Methods
You can choose the preferred shipping method on the cart page during the checkout process. We offers 3 international shipping methods:
1. Airmail – Free untracked economy shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
2. Airmail Registered – Tracked shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
3. Expedited Shipping – Express shipping with courier delivery (DHL, UPS, FedEx, TNT)
Delivery Time
Airmail and Airmail Registered
Area
Estimated Delivery Time
United States, Canada
7-25 business days
Australia, New Zealand, Singapore, United Arab Emirates
10-25 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
10-25 business days
Italy, Brazil, Russia, South Africa
10-45 business days
Other countries
10-35 business days
Expedited Shipping
3-10 business days to Worldwide
Note: If you choose an expedited shipping, please remember to leave a valid contact number, this is required for expedited shipping’s courier delivery.
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 15 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email our customer service at sales@alexnld.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Alex NLD
Attn: Returns
RMA #
HaGiborim St 8
Tiberias, 14388
Israel
Please note, you will be responsible for the return shipping charges. We strongly recommend that you use a trackable method to mail your return.
All customers should contact us and obtain Return Merchandise Authorization (RMA) number before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund to the credit / debit card or PayPal account which was used to place the original order.
Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
Exceptions
If an item is found damaged or defective on receipt, we kindly ask you to contact us within 15 days from the delivery date to arrange a refund or exchange without physical return of the item.
Please provide us with following:
1. Photos of the front and back sides of the packaging box; 2. A photo, video or screenshot of the defective item or the defective part of the parcel.
Our customer service team will communicate with you to arrange a refund or reshipment without physical return of the item.
Warranty & Repair service
If any of the items you have purchased from us is found defective within 1 year from receipt, you are entitled to a repair under warranty. Please kindly provide us with evidence photos or videos of the defective item. After providing such information to our Customer Service team and the problem is acknowledged, you can send the items back to us for a repair.
Note: Please be aware, we do not cover the cost of the returns fees in warranty & repair service.
Order Cancellation
If you want to cancel an order within 24 hours from confirmation of the payment, you will be entitled to a full refund. It is still possible to cancel an order after 24 hours, provided that it has not yet been shipped. If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, you required to return the item on it’s arrival.
Questions
If you have any questions concerning our return policy, please contact us at:
The instrument uses 14-bit high-speed D/A converter chip (5Vpp output quantization error is less than 1mV), 250MSa/s sample rate, 14bits vertical resolution.
Can output up to 99 groups of functions / arbitrary waveform, contains 35 groups of preset waveforms and 64 groups of user-defined waveforms. Preset waveforms: Sine, Square (Duty Cycle adjustable), Pulse (Pulse width and cycle time can be set accurately), Triangle/Ramp, CMOS(0～12V), Four channels TTL, Exponential Rise, Exponential Fall, Noise, ECG, DC etc.
Enable to store 64 arbitrary waveform data files, each one of waveform storage depth 8192 points * 14bits; (The longer the waveform storage depth, the more detail the waveform is saved, and the signal details can be restored with high precision.)
Various modulation types: AM, FM, PM, ASK, FSK and PSK modulations.
Sweep Function: it can sweep 4 properties of signals including frequency, amplitude, offset and duty cycle; It has Linear and Logarithm two sweep types; 0.01S～999.99S sweep time; Up, Down and roundtrip sweep directions.
VCO Function (Voltage Control Output): can be achieved by an external input signal: voltage controlling frequency, voltage controlling amplitude, voltage controlling offset, voltage controlling duty cycle and PWM modulations.
Burst Output Function: there has Manual Trigger, internal CH2 Trigger, and External Trigger for your options. It can output 1～1048575 pulse trains.
100M Frequency Meter Function: it can measure frequency, period, pulse width and duty cycle. Max. frequency workable is 100MHz and Min. frequency workable is 0.01 Hz.
Counter Function: it has 2 coupling measure modes including DC coupling and AC coupling. This design can solve inaccuracy problem of AC coupling.
Standard dual full functional channels which are equivalent to two independent generators.
Channel SYNC Function: support waveform copy and state copy between channels.
Support two or more signal generators connected to achieve multi-channel output, the maximum support 16-channel synchronous output, the phase between each channel can be adjusted.
Precisely adjust the phases of the two channels. Precision can be 0.01°.
Min amplitude resolution can be up to 1mV. Amplitude range is 0～24Vpp.
Duty-cycle of each channel can be adjusted independently 0.01%-99.99%, the adjusting resolution is 0.01%.
-12V～+12V DC Offset function. Resolution 0.001V.
Save Function: it can save 20 sets user-set parameters and can be loaded at any time.
Communicating Function: all functions can be controlled by PC program and the communication protocol is open for secondary development.
Output Short-circuit Protection: all channels can work more than 60 seconds when the load is short-circuited.
Provide powerful waveform editing PC software. Users can download arbitrary waveform to this instrument after edit through PC program which is included in user CD.
Adopt ABS plastic shell with table type design. Use 100-240V (AC) wide range voltage power supply.
Specification:
Plug Type: AU / EU / US / UK (Optional)
Frequency
Model
FY6900-100M
Sine
0~100MHz
Square
0~25MHz
Ramp, Triangle
0~10MHz
Pulse
0~10MHz
TTL/CMOS
0~10MHz
Arbitrary Waveform
0~10MHz
Minimum Pulse Width
20ns(All models of pulse wave minimum width can reach 20ns)
Min. Resolution on all frequency range
1μHz (Min. resolution can reach 1μHz on all frequency range to ensure adjusting accuracy under high frequency. For example, it can output 10.000000000001MHz signal).
Accuracy
±20ppm
Stability
±1ppm/ 3hours
Waveform Characteristics
Waveforms
Sine, Square,Rectangle (Duty Cycle adjustable), Pulse (Pulse width and cycle time can be set accurately), Triangle/Ramp, Sawtooth Wave, CMOS, Four channels TTL, DC, Half wave, Full wave, Positive Step, Inverse Step, Positive Exponent, Inverse Exponent, Lorenz Pulse, Multitone, Noise, ECG, Trapezoidal Pulse, Sinc Pulse, Narrow Pulse, Gauss White Noise, AM, FM, and other 64 sets customer-defined waveform.
Non-Volatile Storage
Can store 64 user-defined arbitrary waveforms, (8K 14bits) * 64
Command line mode, providing communication protocols.
Communicating Speed
9600bps (Industrial standard)
Power
Voltage Range
AC100V~240V
Technic
SMD, LSI, Reliable and durable
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