Before we can ship your order, we prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. It usually takes 1-3 business days to ship out .
Shipping Methods
You can choose the preferred shipping method on the cart page during the checkout process. We offers 3 international shipping methods:
1. Airmail – Free untracked economy shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
2. Airmail Registered – Tracked shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
3. Expedited Shipping – Express shipping with courier delivery (DHL, UPS, FedEx, TNT)
Delivery Time
Airmail and Airmail Registered
Area
Estimated Delivery Time
United States, Canada
7-25 business days
Australia, New Zealand, Singapore, United Arab Emirates
10-25 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
10-25 business days
Italy, Brazil, Russia, South Africa
10-45 business days
Other countries
10-35 business days
Expedited Shipping
3-10 business days to Worldwide
Note: If you choose an expedited shipping, please remember to leave a valid contact number, this is required for expedited shipping’s courier delivery.
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 15 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email our customer service at sales@alexnld.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Alex NLD
Attn: Returns
RMA #
HaGiborim St 8
Tiberias, 14388
Israel
Please note, you will be responsible for the return shipping charges. We strongly recommend that you use a trackable method to mail your return.
All customers should contact us and obtain Return Merchandise Authorization (RMA) number before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund to the credit / debit card or PayPal account which was used to place the original order.
Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
Exceptions
If an item is found damaged or defective on receipt, we kindly ask you to contact us within 15 days from the delivery date to arrange a refund or exchange without physical return of the item.
Please provide us with following:
1. Photos of the front and back sides of the packaging box; 2. A photo, video or screenshot of the defective item or the defective part of the parcel.
Our customer service team will communicate with you to arrange a refund or reshipment without physical return of the item.
Warranty & Repair service
If any of the items you have purchased from us is found defective within 1 year from receipt, you are entitled to a repair under warranty. Please kindly provide us with evidence photos or videos of the defective item. After providing such information to our Customer Service team and the problem is acknowledged, you can send the items back to us for a repair.
Note: Please be aware, we do not cover the cost of the returns fees in warranty & repair service.
Order Cancellation
If you want to cancel an order within 24 hours from confirmation of the payment, you will be entitled to a full refund. It is still possible to cancel an order after 24 hours, provided that it has not yet been shipped. If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, you required to return the item on it’s arrival.
Questions
If you have any questions concerning our return policy, please contact us at:
The device is a small adapter that plugged into the vehicle OBD-connector. On bluetooth, it connects to any computer, tablet or smartphone, With associated diagnostic procedures . Doing these simple operations, you will be able to: – Measure the fuel consumption. – Display real-time operating performance of the car, such as momentum, vehicle speed, oil pressure, coolant temperature, engine load, intake manifold pressure, throttle position, the values of oxygen sensors, air intake temperature, and more. – Turn off the MIL (signal Check Engine). – Download data to external media in a variety of formats for later printing. – Recording various parameters, display graphics in real time, and more.
Feature: – Small size, compact structure. Plug and never unplug. – Stable wireless connection. – No wires or batteries (adapter is powered by the diagnosis size sockets) – Stop communication, wait half an hour, auto sleep. – Supports all OBDII protocols. – The adapter uses the fastest and most reliable chips. – The bluetooth version support for Android smartphone /Tablet computer and PC.
Specification: – Brand: KONNWEI – Model: KW902 bluetooth version – Supply voltage(VDD): 12V – Work temperature : -20 ~ +70℃ – Storage temperature: -40 ~ +125℃ – RF sensitivity(Basic Rate): -85db – Modulation Mode: FSK – Frequency : 2402 ~ 2480MHZ – Transmission: 10Meters – bluetooth protocol: SPP – UART Params: 38400,8,n,1 – Diagnose Interface: 16 Pin – bluetooth Standard: bluetooth V2.0 – bluetooth: 4 to 8 Meters – for Android App in Google Play: TORQUE Pro – PC Software: ScanMaster E L M
*Default settings(user adjustable): It displays sensor data like: 1. Read Trouble Codes 2. Scan + Clear Codes 3. Recording Data Logging 4. Output Data, Display Real 5. Time Sensor Data 6. Engine RPM 7. Coolant Temp 8. Oil Psi 9. Throttle Position 10. Calc Load Value 11. Fuel System Status 12. Vehicle Speed 13. Short and Long Term Fuel Trim 14. Intake Manifold Psi 15. Timing Advance 16. Intake Air Temp 17. Air Flow Rate 18. Absolute Throttle Position 19. Oxygen Sensor Voltages/ associated ST Fuel Trims 20. Fuel System Status 21. Fuel Psi
OBDII compliant Vehicles Reference: Europe cars: Works on After 2000 and newer OBDII/OBD2/OBD/CAN-BUS Vehicles, which including icar2 support obd protocols list America Cars: Works on all 1996 and newer OBDII/OBD2/OBD/CAN-BUS vehicles, which including icar2 support obd protocols list Asia / AU Cars: Works on After 2005 and newer OBDII/OBD2/OBD/CAN-BUS Vehicles, which including icar2 support obd protocols list Some Special Car Models: For SSangyong Kyron/Actyon will be suitable from 2010 and newer cars. For LADA Priora, From 2008 to 2016 model will be suitable, LADA 2111, 2116 Will only be suitable after 2013
Note: – The target car needs to be OBD2 complianced car, please check your car's ECU label or user manual to confirm its OBD2 compatibility. – For Android users, please download the TORQUE app from the Google Play store. Torque is an OBD II performance and diagnostic tool for any device that runs the Android operating system. It will allow you to access the many sensors within your vehicles Engine Management System, as well as allow you to view and clear trouble codes, NOT WORK FOR iOS DEVICES. For PC users, please download the ScanMaster EL M from internet(both software will require to pay the licence).
Availability: 
Shipping: Free Airmail 
Ship From: China Warehouse
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