Before we can ship your order, we prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. It usually takes 1-3 business days to ship out .
Shipping Methods
You can choose the preferred shipping method on the cart page during the checkout process. We offers 3 international shipping methods:
1. Airmail – Free untracked economy shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
2. Airmail Registered – Tracked shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
3. Expedited Shipping – Express shipping with courier delivery (DHL, UPS, FedEx, TNT)
Delivery Time
Airmail and Airmail Registered
Area
Estimated Delivery Time
United States, Canada
7-25 business days
Australia, New Zealand, Singapore, United Arab Emirates
10-25 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
10-25 business days
Italy, Brazil, Russia, South Africa
10-45 business days
Other countries
10-35 business days
Expedited Shipping
3-10 business days to Worldwide
Note: If you choose an expedited shipping, please remember to leave a valid contact number, this is required for expedited shipping’s courier delivery.
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 15 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email our customer service at sales@alexnld.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Alex NLD
Attn: Returns
RMA #
HaGiborim St 8
Tiberias, 14388
Israel
Please note, you will be responsible for the return shipping charges. We strongly recommend that you use a trackable method to mail your return.
All customers should contact us and obtain Return Merchandise Authorization (RMA) number before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund to the credit / debit card or PayPal account which was used to place the original order.
Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
Exceptions
If an item is found damaged or defective on receipt, we kindly ask you to contact us within 15 days from the delivery date to arrange a refund or exchange without physical return of the item.
Please provide us with following:
1. Photos of the front and back sides of the packaging box; 2. A photo, video or screenshot of the defective item or the defective part of the parcel.
Our customer service team will communicate with you to arrange a refund or reshipment without physical return of the item.
Warranty & Repair service
If any of the items you have purchased from us is found defective within 1 year from receipt, you are entitled to a repair under warranty. Please kindly provide us with evidence photos or videos of the defective item. After providing such information to our Customer Service team and the problem is acknowledged, you can send the items back to us for a repair.
Note: Please be aware, we do not cover the cost of the returns fees in warranty & repair service.
Order Cancellation
If you want to cancel an order within 24 hours from confirmation of the payment, you will be entitled to a full refund. It is still possible to cancel an order after 24 hours, provided that it has not yet been shipped. If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, you required to return the item on it’s arrival.
Questions
If you have any questions concerning our return policy, please contact us at:
BASIC is a cost-effective entry-level IoT main controller. It adopts Espressif ESP32 chipset, equipped with 2 low-power Xtensa® 32-bit LX6 microprocessors with main frequency up to 240MHz. Built-in 16M FLASH memory, integrated 2.0-inch full-color HD IPS display panel, speaker, TFCard slot and other peripherals. The full-coverage housing ensures circuit stability even in complex industrial applications. Internal provides a variety interface resources (ADC/DAC/I2C/UART/SPI, etc.) and 15x IO pins at the bottom, which is highly developable. Ideal for a variety of product prototyping, industrial control, intelligent building application.
High productization:
Exquisite designs, Prototyping right into products
Product-grade full-coverage cover for more stable circuit operation
Low Code Development:
Support UIFlow graphical programming platform, scripting-free, cloud push
Fully compatible with mainstream development platforms such as Arduin0 and ESP32-IDF
Support FreeRTOS, with dual-core and multitasking mechanism, it can perform the tasks efficiently, Program optimization.
High Integration:
2.0 inch IPS display panel, speakers, custom buttons x3
Built-in lithium battery power, integrated power management chip, support TypeC interface
Finely tuned RF circuit for stable and reliable wireless communication
Strong Expandability:
15x IO leads
Easy access to M5Stack’s hardware and software ecology system, stackable module design, plug-and-play rich sensors expansion
Power on/off operation:
Power on: Click the red power button on the left
Shutdown: Quickly double-click the red power button on the left
*USB power supply *: By default, when USB is powered, it cannot be shut down
Driver Installation:
Click the link below to download the driver that matches the operating system. There are currently two driver chip versions, CP210X (for CP2104 version)/CP34X (for CH9102 version) driver compressed package. After decompressing the compressed package, select the installation package corresponding to the number of operating systems to install. (If you are not sure which USB chip your device uses, you can install two drivers at the same time. During the installation process of CH9102_VCP_SER_Mac0S, an error may occur, but the installation is actually completed, just ignore it.)
2.0’@320*240 ILI9342C IPS panel, maximum brightness 853nit
Speaker
1W-0928
USB chip
CH9102F
Antenna
2.4G 3D Antenna
Battery
110mAh @ 3.7V
Net weight
47.2g
Gross weight
93g
Product size
54mm x 54mm x 18mm
Packing size
95 x 65 x 25mm
Cover Material
Plastic ( PC )
EasyLoader:
EasyLoader is a simple and fast program burner, which has a built-in product-related case program, which can be burned to the main control through simple steps to perform a series of functional verification.
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