Before we can ship your order, we prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. It usually takes 1-3 business days to ship out .
You can choose the preferred shipping method on the cart page during the checkout process. We offers 3 international shipping methods:
1. Airmail – Free untracked economy shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
2. Airmail Registered – Tracked shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
3. Expedited Shipping – Express shipping with courier delivery (DHL, UPS, FedEx, TNT)
Airmail and Airmail Registered
Estimated Delivery Time
United States, Canada
7-25 business days
Australia, New Zealand, Singapore, United Arab Emirates
10-25 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
10-25 business days
Italy, Brazil, Russia, South Africa
10-45 business days
10-35 business days
3-10 business days to Worldwide
Note: If you choose an expedited shipping, please remember to leave a valid contact number, this is required for expedited shipping’s courier delivery.
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 15 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email our customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
HaGiborim St 8
Please note, you will be responsible for the return shipping charges. We strongly recommend that you use a trackable method to mail your return.
All customers should contact us and obtain Return Merchandise Authorization (RMA) number before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance.
After receiving your return and inspecting the condition of your item, we will process your refund to the credit / debit card or PayPal account which was used to place the original order.
Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
If an item is found damaged or defective on receipt, we kindly ask you to contact us within 15 days from the delivery date to arrange a refund or exchange without physical return of the item.
Please provide us with following:
1. Photos of the front and back sides of the packaging box; 2. A photo, video or screenshot of the defective item or the defective part of the parcel.
Our customer service team will communicate with you to arrange a refund or reshipment without physical return of the item.
Warranty & Repair service
If any of the items you have purchased from us is found defective within 1 year from receipt, you are entitled to a repair under warranty. Please kindly provide us with evidence photos or videos of the defective item. After providing such information to our Customer Service team and the problem is acknowledged, you can send the items back to us for a repair.
Note: Please be aware, we do not cover the cost of the returns fees in warranty & repair service.
If you want to cancel an order within 24 hours from confirmation of the payment, you will be entitled to a full refund. It is still possible to cancel an order after 24 hours, provided that it has not yet been shipped. If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, you required to return the item on it’s arrival.
If you have any questions concerning our return policy, please contact us at:
*Laser Master 2 Pro is newly upgraded, adding new functions such as flame detection, emergency stop, etc., with stronger system reliability, smooth engraving, faster engraving speed, higher accuracy, and more refined engraving products. The new upgrade brings users a better experience!
*Laser Master 2 Pro has a longer service life, because the mechanical structure has been optimized and designed to have a faster speed and can work stably for a long time. At the same time, Ortur Laser Master 2 Pro can provide users with more security because it has more security features.
C.[Accessories System Update]
*1. Because it is equipped with the latest OLM-PRO-V10 motherboard, the engraving is smoother and more delicate, the engraving accuracy is higher, and the speed is faster.
*2. The circuit system with 24V voltage is upgraded, the current is lower, and the system is safer.
*3. Update Ortur Laser 1.5 firmware, which is the most advanced laser engraving machine firmware at present, with more powerful functions.
*4. Support Ortur offline control screen.
*Ortur Laser 1.5 firmware is based on OLF1.4 firmware upgrade, optimizes the motion algorithm, and increases the maximum motion speed from 4000mm/min to 10000mm/min. The focus of the LU2-4 (20w) laser module is smaller because of it. It is the second-generation FAC laser module, the focal point is only 0.08*0.15mm, and the focal area is about a quarter of the first-generation 0.23*0.23mm. So he can cut through 3mm plywood and 6mm pine board at a time.
*1. When the engraving machine is displaced or tilted, it will automatically stop the laser to prevent damage to the target from the laser;
*2. When the engraving machine or computer crashes, the laser will stop working immediately to prevent continuous fire.
*3. The engraving machine is turned on, but there is no movement for a long time, it will be protected, and the laser will be turned off automatically.
It could preprocess 32 instructions, support baud rate as high as 921600, more powerful!
●The Most Advanced 32Bits Laser Engraver Firmware.
Ortur laser master firmware, smarter, faster, higher precision and easier to use.
● Laser power range could be S0 – S1000, compared to 8bits desktop laser engravers, which only has S0 – S255, Ortur Laser Master could control laser beam more accurately, could even use the high power laser unit to ‘draw’ a picture on paper , that the 8bits high power laser engravers could not do.
● Engraving speed could be as high as 10000MM/Min. ( It could save you half engraving time than similar hobby engraving machines )
●Active Position Protection.
There is a G-sensor on the motherboard, if the machine detects unauthorized movement, the laser beam will stop.
●Laser Beam Safety Guard
If your computer system halted or USB cable disconnected, led to that the laser engraver stops moving, the laser beam will stop, to prevent fire.
●Exposure Duration Detection and Limitation.
If laser engraver is under control, but users forget to operate and keep the laser beam working, extra safety will cut off in case the motor stopped moving, to prevent fire.
● LaserGRBL ( free software ) supports Windows XP, 7, 8, 10. LaserGRBL is the most popular carving software in the world, could import different format images, you could editing in PhotoShop, Inkscape, CAD, etc. and then connect to the engraver via laser LaserGRBL for engraving and cutting.
● LightBurn ( paid software, lightburnsoftware.com ) supports Windows, OS, and Linux. It’s the most popular paid carving software in the world, very easy to use.
● This laser engraver supports PWM mode.
● Pre-assembled parts, just need 10 – 20 minutes to install the machine.
● 400 x 400 mm large engraving area.
●Aluminum lid structure, smooth operations, attractive appearance.
● Please wear goggles when operating the laser engraver. Wear safety goggles to avoid blindness.
● Please do not touch the laser emitter with your hand, or it may burn your hand.
● Please avoid strong impact on the machine.
● Children under 14 are not allowed to use this product and children over 14 need adult supervision.
● The light engraving machine can not be directly applied to any mirror reflecting object, which may cause injury to the operator or burn the laser.
● This product is not recommended for industrial cutting due to its high engraving speed.
● Tip: Because the software is constantly updated and optimized, please click here to view the updates.