Before we can ship your order, we prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. It usually takes 1-3 business days to ship out .
Shipping Methods
You can choose the preferred shipping method on the cart page during the checkout process. We offers 3 international shipping methods:
1. Airmail – Free untracked economy shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
2. Airmail Registered – Tracked shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
3. Expedited Shipping – Express shipping with courier delivery (DHL, UPS, FedEx, TNT)
Delivery Time
Airmail and Airmail Registered
Area
Estimated Delivery Time
United States, Canada
7-25 business days
Australia, New Zealand, Singapore, United Arab Emirates
10-25 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
10-25 business days
Italy, Brazil, Russia, South Africa
10-45 business days
Other countries
10-35 business days
Expedited Shipping
3-10 business days to Worldwide
Note: If you choose an expedited shipping, please remember to leave a valid contact number, this is required for expedited shipping’s courier delivery.
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 15 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email our customer service at sales@alexnld.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Alex NLD
Attn: Returns
RMA #
HaGiborim St 8
Tiberias, 14388
Israel
Please note, you will be responsible for the return shipping charges. We strongly recommend that you use a trackable method to mail your return.
All customers should contact us and obtain Return Merchandise Authorization (RMA) number before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund to the credit / debit card or PayPal account which was used to place the original order.
Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
Exceptions
If an item is found damaged or defective on receipt, we kindly ask you to contact us within 15 days from the delivery date to arrange a refund or exchange without physical return of the item.
Please provide us with following:
1. Photos of the front and back sides of the packaging box; 2. A photo, video or screenshot of the defective item or the defective part of the parcel.
Our customer service team will communicate with you to arrange a refund or reshipment without physical return of the item.
Warranty & Repair service
If any of the items you have purchased from us is found defective within 1 year from receipt, you are entitled to a repair under warranty. Please kindly provide us with evidence photos or videos of the defective item. After providing such information to our Customer Service team and the problem is acknowledged, you can send the items back to us for a repair.
Note: Please be aware, we do not cover the cost of the returns fees in warranty & repair service.
Order Cancellation
If you want to cancel an order within 24 hours from confirmation of the payment, you will be entitled to a full refund. It is still possible to cancel an order after 24 hours, provided that it has not yet been shipped. If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, you required to return the item on it’s arrival.
Questions
If you have any questions concerning our return policy, please contact us at:
Screen size: 7 inch, LVDS display interface Installation Space: Single 1 DIN
Screen resolution: Maximum support 1920*1200(you can install a 1920*1200 screen on it, the actual resolution is 1024*600)
Theme: Free wallpaper replacement, support dynamic wallpaper
Radio: TDA7786, support FM, AM, RDS, support store channel
Navigation: google map/waze/sygic and so on, support map built-in/external, support navigation split screen function
DTV: External DVB-T (Support,Not included), supporting square control and touch control mode to control DTV
AUX/USB/SD/GPS Card: Support(Front)
DAB: Support external (Not included)
bluetooth: Supports phone book, call removal and hand-free function, call recording, bluetooth music playing. Support only one bluetooth device to connect this uint.
DVR: CVBS and USB EQ: Support Subwoofer: Support Audio output: 4*45W
Phone interconnection: Support USB/WIFI connection
Phone charging: 1A phone charging current
Steering wheel control: Support original car steering wheel learning
Rear view: Reversing the car automatically switches the video, the screen starts quickly: ≤1.5S
Handbrake control: Can control whether the handbrake is functioning by setting the host
TFT image output: Supports mirror video of CVBS output TFT
Internet access: 3G/4G dongle or WIFI
User software download: Web application download, install, uninstall
Input method: Handwriting
Working environment temperature: -20 °C ~ +70 °C
Output power: 4x45W high power output TDA 7388
RCA Output: No Video Output; 3 Channel Audio Output: Front-Left, Front-Right, Overweight Bass Special Output
Language :
Support:
English, Japanese, Spanish, Italian, French, German, Portuguese, Russian, Arabic, Turkish, jewish, Vietnamese, Thai, Chinese Simplified, Chinese Traditional, etc. (Default language English)
Retractable Screen:
Support
DVD Playing:
Support(front), one touch to play
Video function:
Video format: DVD, MPEG1-4, DVIX, AVI, MKV, AVI, RMVB, FLAG and other video formats
Format resolution: Support 4K video
Audio function:
Music format: MP3, WMA, AAC, APE and other audio formats,automatic identification ID3 and album display
DAB+:
Support DAB+, but you need to buy a DAB+ box and DAB+ antenna to start the function.
Start Logo Setup: Support: Touch the ES File Explorer, select your car logo from the USB device.(the image of car logo must be BMP format), click the upper right corner, select Set As Bootlogo.
Steering Wheel Control Setup: Support: Click the Wheel APP to setup key function learning.(click Reset to reset the keys)
Picture function:
Picture format: JPEG/BMP
Thumbnail display: support
E-book function:
E-book format: TXT
Phone Mirror Link:
for Android phone: via WIFI or USB connection for IOS phone: via WIFI
connection
Support:
External microphone
Note:
1.Note: This product does not contain fascia dash frame panel. Some special vehicles need a specific fascia to fit it.
2.Before buying, you need to measure the size and check if it matches the product size. If it does not match, you need to purchase the fascia panel separately.
Package included:
1 X 7 Inch Retractable Car Player
1 X Power Cable
1 X RCA Cable
1 X GPS Antenna
1 X Remote 1 X Set of Loading Brackets
1 X User Manual
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