Help Center / Item not received?

All items being sold at are guaranteed to be delivered to buyers within 30 days (90 days to Brazil, 60 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, Italy, Russia and South Africa). You can get a full refund if you have not received your item(s) beyond this time.

Full refunds are not available under the following circumstances:

1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather and war;
4. Delays in delivery caused by any other beyond’s control, such as public holidays and Customs issues.

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