Before we can ship your order, we prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. It usually takes 1-3 business days to ship out .
Shipping Methods
You can choose the preferred shipping method on the cart page during the checkout process. We offers 3 international shipping methods:
1. Airmail – Free untracked economy shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
2. Airmail Registered – Tracked shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
3. Expedited Shipping – Express shipping with courier delivery (DHL, UPS, FedEx, TNT)
Delivery Time
Airmail and Airmail Registered
Area
Estimated Delivery Time
United States, Canada
7-25 business days
Australia, New Zealand, Singapore, United Arab Emirates
10-25 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
10-25 business days
Italy, Brazil, Russia, South Africa
10-45 business days
Other countries
10-35 business days
Expedited Shipping
3-10 business days to Worldwide
Note: If you choose an expedited shipping, please remember to leave a valid contact number, this is required for expedited shipping’s courier delivery.
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 15 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email our customer service at sales@alexnld.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Alex NLD
Attn: Returns
RMA #
HaGiborim St 8
Tiberias, 14388
Israel
Please note, you will be responsible for the return shipping charges. We strongly recommend that you use a trackable method to mail your return.
All customers should contact us and obtain Return Merchandise Authorization (RMA) number before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund to the credit / debit card or PayPal account which was used to place the original order.
Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
Exceptions
If an item is found damaged or defective on receipt, we kindly ask you to contact us within 15 days from the delivery date to arrange a refund or exchange without physical return of the item.
Please provide us with following:
1. Photos of the front and back sides of the packaging box; 2. A photo, video or screenshot of the defective item or the defective part of the parcel.
Our customer service team will communicate with you to arrange a refund or reshipment without physical return of the item.
Warranty & Repair service
If any of the items you have purchased from us is found defective within 1 year from receipt, you are entitled to a repair under warranty. Please kindly provide us with evidence photos or videos of the defective item. After providing such information to our Customer Service team and the problem is acknowledged, you can send the items back to us for a repair.
Note: Please be aware, we do not cover the cost of the returns fees in warranty & repair service.
Order Cancellation
If you want to cancel an order within 24 hours from confirmation of the payment, you will be entitled to a full refund. It is still possible to cancel an order after 24 hours, provided that it has not yet been shipped. If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, you required to return the item on it’s arrival.
Questions
If you have any questions concerning our return policy, please contact us at:
1.【High Efficiency】The efficiency of This solar panel is up to 22.5%,while most of other similar products on the market is around 15% or even less.
2.【Intelligently Power】Supply When you’re outdoor activities or even in the house,where there’s enough sunlight there’s free limitless power
3.【Compatibility Maximized】Compatible with 12V batteries or devices with 12V battery built in.
4.【Rugged Quality】The structure of Solar Panel.Premium materials and circuitry ensure lifetime reliability.
5.【Super light weight which ability to travel along with it anywhere】Durable eyeholes for multiple carrying or hanging options and enable easy attachment to your backpack, tent,branch or even trees.
6.【Easy to use】We have multiple accessories matched for different usage,only simple connect.
7.【Enjoy easy charging for your devices】wherever you are by using unlimited,clean and free solar power.
Specification:
Type
Solar Panel
Net Weight
0.45KG
Dimensions
420 x 280 x 2.0mm/ 16.54 x 11.02 x 0.08in
18W No-Load Voltage
18-23V
DC Load Voltage
18V
Short-Circuit Current
1A
Solar Cell Efficiency
22.5%
Working Temperature
-20°C ~ 65°C/ -4°F ~ 149°F
-Solar Charge Controller:
Features:
1. 30A Solar Charge Controller: Build-in industrial micro controller, automatically manage the working of solar panel and battery in a solar system.
2. LCD Display: clearly indicate the status and data, it can be conveniently switched modes and parameter configuration, parameters adjustable.
3. Safe to Use: It has short-circuit protection, open-circuit protection, reverse protection, over-load protection, and fully 3-stage PWM charge management, improve system efficiency and prolong the life span of the battery.
4. Easy to Install and Operate: (1)Battery —>(2)Solar Panel —> (3) Load.
5. With Timer Function: You can set the on/off and a certain number of hours as you like, without extra worry, it is convenient for your life.
Advantage:
1.【Wide Compatibility】The solar charger controller with 30A rated discharge current is compatible with 12V or 24V system automatically, suitable for lead-acid batteries: OPEN, AGM, GEL. Dual USB 5V/3A output ports support mobile phones, tablet PCs or other devices that require 5V voltage.
2.【Reliable Protection】This solar charge regulator provides over-current protection, short-circuit protection, inverse connection protection, low voltage and overcharge protection, a reliable protector for your devices.
3.【Intelligent】Build-in industrial microcontroller for automatical management, memorizing various parameters set by the user and the data won’t be lost when the battery runs out. The solar controller will turn off automatically once the voltage is too low.
4.【Functional LCD Display】Intuitive LCD display that can clearly indicate the status and data is able to switch modes and parameter configuration, suitable for home, industrial, commercial, etc.
5.【Easy to Use】The charge controller should connect the battery first, then the solar panel, and finally the load! You can change the settings by the simple one-button operation.
Specification:
Type
Solar Charge Controller
Battery Voltage
12V / 24V
Charge Current
30A
Working Temperature
-35℃ – 60℃ / -90℉ – 140℉
Self consume
10mA
Float Charge
13V
USB output
5V/2.5A
Overcharge Protection
14.4V/28.8V
Overcharge Floating charge
13.7V/27.4V
Charge recover voltage
12.6V/25.2V
Over-discharge Protection
10.7V/21.4V
Max input power and voltage
390W /12V; 780W/24V
Package Included:
1 X
18W Solar Panel
1 X
30A Solar Charge Controller(optional)
1 X
Automatic Charging Cable
1 X
Cable with Clip
1 X
DC Charging Cable
1 X
DC Charging Cable Adapter
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