Hookll PT-17 Biplane 1200mm Wingspan EPO RC Airplane KIT/PNP Scaled Fixed-wing Zoomed Aircraft

•   Shipping Methods

  Handling Time

  Before we can ship your order, we prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. It usually takes 1-3 business days to ship out .

  Shipping Methods

  You can choose the preferred shipping method on the cart page during the checkout process. We offers 3 international shipping methods:

  1. Airmail – Free untracked economy shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
  2. Airmail Registered – Tracked shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
  3. Expedited Shipping – Express shipping with courier delivery (DHL, UPS, FedEx, TNT)

  Delivery Time

  Airmail and Airmail Registered	Area	Estimated Delivery Time
  	United States, Canada	7-25 business days
  	Australia, New Zealand, Singapore, United Arab Emirates	10-25 business days
  	United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland	10-25 business days
  	Italy, Brazil, Russia, South Africa	10-45 business days
  	Other countries	10-35 business days
  Expedited Shipping	3-10 business days to Worldwide

  Note: If you choose an expedited shipping, please remember to leave a valid contact number, this is required for expedited shipping’s courier delivery.

•  Returns & Refund

  Last updated October 05, 2022

  Returns

  If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 15 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

  Return Process

  To return an item, please email our customer service at sales@alexnld.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

  Alex NLD
  Attn: Returns
  RMA #
  HaGiborim St 8
  Tiberias, 14388
  Israel

  Please note, you will be responsible for the return shipping charges. We strongly recommend that you use a trackable method to mail your return.

  All customers should contact us and obtain Return Merchandise Authorization (RMA) number before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance.

  Refunds

  After receiving your return and inspecting the condition of your item, we will process your refund to the credit / debit card or PayPal account which was used to place the original order.

  Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.

  Exceptions

  If an item is found damaged or defective on receipt, we kindly ask you to contact us within 15 days from the delivery date to arrange a refund or exchange without physical return of the item.

  Please provide us with following:

  1. Photos of the front and back sides of the packaging box;
  2. A photo, video or screenshot of the defective item or the defective part of the parcel.

  Our customer service team will communicate with you to arrange a refund or reshipment without physical return of the item.

  Warranty & Repair service

  If any of the items you have purchased from us is found defective within 1 year from receipt, you are entitled to a repair under warranty. Please kindly provide us with evidence photos or videos of the defective item. After providing such information to our Customer Service team  and the problem is acknowledged, you can send the items back to us for a repair.

  Note:  Please be aware, we do not cover the cost of the returns fees in  warranty & repair service.

  Order Cancellation

  If you want to cancel an order within 24 hours from confirmation of the payment, you will be entitled to a full refund. It is still possible to cancel an order after 24 hours, provided that it has not yet been shipped. If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, you required to return the item on it’s arrival.

  Questions

  If you have any questions concerning our return policy, please contact us at:

  +972 054-536-2888
  sales@alexnld.com