Before we can ship your order, we prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. It usually takes 1-3 business days to ship out .
Shipping Methods
You can choose the preferred shipping method on the cart page during the checkout process. We offers 3 international shipping methods:
1. Airmail – Free untracked economy shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
2. Airmail Registered – Tracked shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
3. Expedited Shipping – Express shipping with courier delivery (DHL, UPS, FedEx, TNT)
Delivery Time
Airmail and Airmail Registered
Area
Estimated Delivery Time
United States, Canada
7-25 business days
Australia, New Zealand, Singapore, United Arab Emirates
10-25 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
10-25 business days
Italy, Brazil, Russia, South Africa
10-45 business days
Other countries
10-35 business days
Expedited Shipping
3-10 business days to Worldwide
Note: If you choose an expedited shipping, please remember to leave a valid contact number, this is required for expedited shipping’s courier delivery.
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 15 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email our customer service at sales@alexnld.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Alex NLD
Attn: Returns
RMA #
HaGiborim St 8
Tiberias, 14388
Israel
Please note, you will be responsible for the return shipping charges. We strongly recommend that you use a trackable method to mail your return.
All customers should contact us and obtain Return Merchandise Authorization (RMA) number before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund to the credit / debit card or PayPal account which was used to place the original order.
Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
Exceptions
If an item is found damaged or defective on receipt, we kindly ask you to contact us within 15 days from the delivery date to arrange a refund or exchange without physical return of the item.
Please provide us with following:
1. Photos of the front and back sides of the packaging box; 2. A photo, video or screenshot of the defective item or the defective part of the parcel.
Our customer service team will communicate with you to arrange a refund or reshipment without physical return of the item.
Warranty & Repair service
If any of the items you have purchased from us is found defective within 1 year from receipt, you are entitled to a repair under warranty. Please kindly provide us with evidence photos or videos of the defective item. After providing such information to our Customer Service team and the problem is acknowledged, you can send the items back to us for a repair.
Note: Please be aware, we do not cover the cost of the returns fees in warranty & repair service.
Order Cancellation
If you want to cancel an order within 24 hours from confirmation of the payment, you will be entitled to a full refund. It is still possible to cancel an order after 24 hours, provided that it has not yet been shipped. If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, you required to return the item on it’s arrival.
Questions
If you have any questions concerning our return policy, please contact us at:
2. The biggest highlight of this charger is that it can charge the battery regardless of polarity!
3. The charging current has three levels of 0.5A/1.0A/2.0A, alternately charging 0.5A, you can long press the corresponding button to pick up the charging current;
4. When charging, the LCD can display the channel CH and the charging current, voltage, time, capacity and battery type of the channel Li-Fe 3.20V /
Lithium-ion battery 3.70V / Lithium-ion battery 3.85V (IMR); the total charging current of the two tanks does not exceed 2A, that is, when one of the tanks is charged with 2A current, and then the battery is charged in the other tank, the front 2A current will drop Charge to 1A current; LCD will display FULL when the battery is full;
5. Lithium battery (3.70V) battery and nickel-metal hydride (Ni-MH) battery can be identified automatically, and lithium iron phosphate battery (3.20V) and lithium ion 3.85V battery can be selected manually;
6. There is 0V voltage activation function, 1.65-2.20V can not be charged (but there will be activated current trickle type charging).
7. With multiple safety protection functions such as overcharge, overdischarge, short circuit, etc. At the same time, it can intelligently and automatically identify bad batteries;
8. Charging mode: constant current and constant voltage.
Buttons and Display:
1. Buttons (modes): each of the two buttons controls a slot. Within 5 seconds after the battery is energized, the mode button of the corresponding slot replaces the type of rechargeable battery. Long press the mode button to replace the charging current. When the battery to be charged is selected Type (such as 3.20V / 3.80V) and charging current, stop operation, and enter the charging state after 5 seconds; during the charging process, you can not switch the battery type, but you can press the button to light the backlight, long press to switch the current, ;
2. LCD: After the charger is connected to the power supply, the LCD display will display for about 2 seconds, and then display as empty. When the battery is detected, the LCD displays the corresponding slot number, battery voltage and current, and the battery type symbol flashes (NiMH/NiCd 1.2V without battery type symbol flashes). After 5 seconds, it enters the replacement identification to charge the battery. Charging display ‘%’ symbol flashes to indicate charging replacement, and END is displayed when charging is completed;
Electrical Technical Parameters:
Input power: DC 12V 1A
Output voltage: Lithium ion battery 4.20V DC/ DC 4.35V for IMR / LiFePO4 DC 3.65V / NiMH/NI-Cd DC 1.48V
Constant current/constant voltage charging, termination current: <100mA;
No-load standby current: <15m A
Package Includes:
1 x LiitoKala Battery Charger
1 x US/EU/UK Plug
1 x Car Male Plug
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