Before we can ship your order, we prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. It usually takes 1-3 business days to ship out .
You can choose the preferred shipping method on the cart page during the checkout process. We offers 3 international shipping methods:
1. Airmail – Free untracked economy shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
2. Airmail Registered – Tracked shipping via national postal services (HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)
3. Expedited Shipping – Express shipping with courier delivery (DHL, UPS, FedEx, TNT)
Airmail and Airmail Registered
Estimated Delivery Time
United States, Canada
7-25 business days
Australia, New Zealand, Singapore, United Arab Emirates
10-25 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
10-25 business days
Italy, Brazil, Russia, South Africa
10-45 business days
10-35 business days
3-10 business days to Worldwide
Note: If you choose an expedited shipping, please remember to leave a valid contact number, this is required for expedited shipping’s courier delivery.
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 15 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email our customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
HaGiborim St 8
Please note, you will be responsible for the return shipping charges. We strongly recommend that you use a trackable method to mail your return.
All customers should contact us and obtain Return Merchandise Authorization (RMA) number before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance.
After receiving your return and inspecting the condition of your item, we will process your refund to the credit / debit card or PayPal account which was used to place the original order.
Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
If an item is found damaged or defective on receipt, we kindly ask you to contact us within 15 days from the delivery date to arrange a refund or exchange without physical return of the item.
Please provide us with following:
1. Photos of the front and back sides of the packaging box; 2. A photo, video or screenshot of the defective item or the defective part of the parcel.
Our customer service team will communicate with you to arrange a refund or reshipment without physical return of the item.
Warranty & Repair service
If any of the items you have purchased from us is found defective within 1 year from receipt, you are entitled to a repair under warranty. Please kindly provide us with evidence photos or videos of the defective item. After providing such information to our Customer Service team and the problem is acknowledged, you can send the items back to us for a repair.
Note: Please be aware, we do not cover the cost of the returns fees in warranty & repair service.
If you want to cancel an order within 24 hours from confirmation of the payment, you will be entitled to a full refund. It is still possible to cancel an order after 24 hours, provided that it has not yet been shipped. If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, you required to return the item on it’s arrival.
If you have any questions concerning our return policy, please contact us at:
XIAOVV 1080P WIFI Home Security Camera Outdoor V380 Pro 8 LED Wireless Surveillance Camera 2-way Audio Motion Detecting IP66 Waterproof
– View videos anytime, anywhere, and support mainstream terminals and networks.
– 355° horizontal rotation & 90° vertical rotation is controllable on the app, with 120° wide angle, the ptz camera outdoor guarantees a panoramic shot of every corner of your home, shop, garage.
– Clear and smooth video browsing, intelligent transmission to play the limit of the network.
– Support two-way voice intercom, using carrier-grade signal processing (echo cancellation, noise suppression, voice equalization, comfortable noise, silence suppression).
– Support Android, IOS, NVR, PC smart terminal, remote real-time monitoring.
– Support motion detecting, linkage photo/video; mobile phone alarm and other notification methods.
– High-power lamp beads, good night vision effect. Intelligent dual-light night vision, infrared distance is 30 meters, white light distance is 20 meters; within 10 meters distance, according to the ambient light brightness, it automatically recognizes people, vehicles, cats and dogs within 27*27 meters and turns on white light lighting accordingly.
– Support cloud storage technology, micro SD card (up to 128GB) storage.
Main Control chip
1/2.7′ color CMOS sensor
Lens Fixed Focus
4mm, Digital zoom 4-8 times
1920*1080 pixels (2 million pixels)
4mm: H (horizontal) 78 degrees; V (vertical) 64 degrees; D (diagonal) 100 degrees
Built-in speaker (4 ohm/5W), built-in mark wind (-36dB), can realize two-way